Analytics & Insights

Keep an eye on your KPIs in real time. Then make decisions backed by data and insight to move forward with confidence.

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Saysimple Analytics & Insights dashboard

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Better information. Better decisions.

Big-picture overviews and detailed information are now available at a glance as you monitor incoming and outgoing messages, the performance of your team and other KPIs.

Monitor every channel

Easily compare different channels, based on real-time volumes. Then use the data to allocate resources appropriately.

Improve agent performance

A team is only as strong as its weakest link. Now you can make the whole chain stronger by using data to optimise productivity.

Conversational AI

Artificial Intelligence is able to automatically understand sentiment, categorise messages and help eliminate bottlenecks, helping your operations run smoother.


Agent allocation

Ensure your customers get the service they deserve by analysing agent performance – then making data-driven decisions about who works where, and on what.


Monitor and meet your KPIs

Use sophisticated analytics and insights to evaluate every customer contact. Stats such as first reply time, resolve time and resolve ratio help lift performance and track SLAs


Enhance the customer journey

Put conversational AI to work and analyze thousands of interactions to discover which topics use the most resources. Then develop automated processes to help customers get solutions quicker.


This is what our customers say

More than 500 companies use Saysimple to organize their communication flows more efficiently.

Luc Verhagen

Dusseldorp BMW

You distinguish yourself by being available outside office hours. And that's what we stand for. We do not want to deal with customers functionally, but want to surprise them personally. This is possible thanks to Saysimple.

Rienk de Jonge

Holidaypark Pean

We have a lot of contact with the Saysimple team. Actually much more than you would expect from a software provider. They think along with us from the start, which works very well!

Thomas Reijneveld

Severs Breeman BMW & MINI

Together with Saysimple we have opened a new chapter in customer communication. Every conversation via WhatsApp saves our employees another phone call. That saves time and therefore money.

These companies also use Saysimple


Curious about the possibilities of Saysimple?

Schedule a demo and discover what Saysimple has to offer in 30 minutes.

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